Privacy Policy
Pacific Peak Performance is committed to protecting the privacy of visitors to our site and users of our services. This policy outlines how we collect, use, and protect your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).
Information We Collect
We collect information that you directly provide to us. This includes information you provide when you inquire about our services, sign up for training programs, register for workshops, participate in coaching sessions, fill out forms on our site, or communicate with us. The types of information you might provide include professional contact details, demographic information, professional history, and information related to your performance and development needs.
We also automatically collect certain information when you visit or use our site. This may include your IP address, browser type, operating system, referring URLs, and information about your activity on our site, such as the pages you visit and the time and date of your visit. This information is collected using cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and delivering the services you request, such as leadership training, executive coaching, and workshops.
- Communicating with you about your account, services, and responding to your inquiries.
- Improving our services and developing new programs.
- Personalizing your experience on our site and tailoring our services to your professional development needs.
- Sending you information, including newsletters, updates, and marketing communications about our services, where you have consented to receive such communications or where otherwise permitted by law.
- Monitoring and analyzing trends, usage, and activities in connection with our site and services.
- Protecting our rights and property, and ensuring the security of our operations.
- Complying with legal obligations and enforcing our agreements.
Sharing Your Information
We may share your information with third parties under certain circumstances:
- With service providers who perform services on our behalf, such as payment processing, data hosting, analytics, marketing assistance, and customer service. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- With your employer or sponsoring organization if they have engaged our services on your behalf, to the extent necessary for the delivery of the services and reporting as agreed upon.
- In response to legal process, such as a subpoena, court order, or government request.
- To protect the rights, property, or safety of Pacific Peak Performance, our clients, or others.
- In connection with a merger, sale of assets, or other corporate transaction, where your information may be transferred as part of that transaction.
- With your consent or at your direction.
We do not sell your personal information to third parties.
Legal Basis for Processing (relevant under GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- **Your consent:** Where you have given us explicit consent to process your information for a specific purpose.
- **Performance of a contract:** Where the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- **Legitimate interests:** Where the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include operating our business, providing and improving our services, and communicating with you.
- **Legal obligation:** Where the processing is necessary to comply with a legal obligation.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or de-identify it.
Your Rights Regarding Your Information
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal information under certain conditions.
- Object to the processing of your personal information.
- Request restriction of processing your personal information.
- Request data portability, allowing you to obtain a copy of your data in a structured, commonly used format.
- Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site. We encourage you to review this policy periodically.
Contacting Us
If you have any questions about this privacy policy or our data practices, please contact us by postal mail at:
Pacific Peak Performance
350 Collins Street, Level 15,
Melbourne, Victoria, 3000
Australia